Culture is the operating system running in the background that determines the way people work and interact. It directs how information flows and how people and systems interact and collaborate. Culture is based on the shared experiences and histories of the organization’s members, histories rich in symbolism and stories. As a result, an organization’s culture is organic and continually changing. This also means that an organization’s culture is inherently nebulous, containing contradictions, paradoxes, ambiguities, and confusion. Paraphrasing Morpheus from The Matrix, “[Culture] is everywhere. It is all around us. Even now, in this very room. You can see it when you look out your window or when you turn on your television. You can feel it when you go to work… when you go to church… when you pay your taxes.”